Step 1:

Connect

When your Treatment Coordinator gets silence… We get this:

"Hello Courtney! I should have reached out earlier. Yes, we’ve had some things going on and I feel silly that I didn’t communicate with you. I apologize! Everyone is healthy and life is back to normal. I think once the kids are back in school I can reach out and make that other appointment.”

That patient’s silence didn’t mean “no”, it just meant “not right now” They just needed a different follow-up approach — and that’s exactly what we provide..

Step 2:

Converse

Once we’ve made the connection, we open a real conversation. That’s how we identify:

✅ Who’s ready to start now (revenue today) 

⏳ Who’s still interested but needs more time  (revenue tomorrow) 

❌ Who’s no longer interested (no more  wasted time)

This gives your practice clarity — and gives patients a clear path back to treatment.

Step 3:

Convert

Once we confirm they’re still interested, we ask the most important questions: “What is your time frame to begin your treatment?”

From there, we stay in touch until they’re ready to start.

You stay focused on new exams. We handle the silent ones — and bring them back when the time is right.